Fantastic C_C4H56I_34 Study Plan Help You to Get Acquainted with Real C_C4H56I_34 Exam Simulation

The policy of "small profits "adopted by our company has enabled us to win the trust of all of our C_C4H56I_34 customers, because we aim to achieve win-win situation between all of our customers and our company. And that is why even though our company has become the industry leader in this field for so many years and our C_C4H56I_34 exam materials have enjoyed such a quick sale all around the world we still keep an affordable price for all of our customers and never want to take advantage of our famous brand. What is more, you can even get a discount on our C_C4H56I_34 Test Torrent in some important festivals, please keep a close eye on our website, we will always give you a great surprise.

SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 2	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 3	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 4	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 5	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

>> C_C4H56I_34 Study Plan <<

Efficient C_C4H56I_34 Study Plan by Exam4PDF

The SAP C_C4H56I_34 web-based practice test software is very user-friendly and simple to use. It is accessible on all browsers (Chrome, Firefox, MS Edge, Safari, Opera, etc). It will save your progress and give a report of your mistakes which will surely be beneficial for your overall exam preparation.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q74-Q79):

NEW QUESTION # 74
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note:
There are 2 correct answers to this question.

A. Obtain API token credentials from the CTI provider.
B. Add a mashup service in Agent Desktop.
C. Add the phone channel to the live interaction widget.
D. Integrate with a third-party Computer Telephony Integrator (CTI) provider.

Answer: A,D

Explanation:
Option A is correct because the administrator must obtain API token credentials from the CTI provider in order to configure the phone integration in Agent Desktop1.
Option D is correct because the administrator must integrate with a third-party CTI provider in order to enable the phone channel in Agent Desktop2. SAP Service Cloud Version 2 doesnot have native CTI, so a CTI widget adapter is used to connect the CTI provider with the Agent Desktop3.
Option B is incorrect because the administrator does not need to add a mashup service in Agent Desktop to enable the phone channel. A mashup service is used to integrate external applications or web pages into the Agent Desktop, but it is not required for the phone channel.
Option C is incorrect because the administrator does not need to add the phone channel to the live interaction widget to enable the phone channel. The live interaction widget is used to display the incoming and ongoing interactions from various channels, but it does not control the activation of the phone channel. References = Configuring Phone - SAP Learning SAP Service Cloud Version 2 Integration - Sinch Agent Console Add-On for SAP Service Cloud - SAP Online Help
[Mashup Services - SAP Online Help]
[Live Interaction Widget - SAP Online Help]
Enabling the phone channel in Agent Desktop within SAP Service Cloud Version 2 requires integration with external telephony solutions to facilitate voice communication capabilities. This integration is achieved through collaboration with a Computer Telephony Integration (CTI) provider. The essential steps involve obtaining API token credentials from the chosen CTI provider, which are necessary for authenticating and establishing a secure connection between the SAP Service Cloud and the telephony system. Additionally, the integration process involves configuring the necessary settings and parameters within the Agent Desktop to ensure seamless communication flow and functionality, leveraging the capabilities and services offered by the CTI provider

NEW QUESTION # 75
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Subcategory
B. Category
C. Cause category
D. Incident category

Answer: A,B

NEW QUESTION # 76
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set up deals
B. Set scoping attributes
C. Set up Agent Desktop
D. Maintain case types

Answer: B,D

NEW QUESTION # 77
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Product
B. Installed base
C. Customer
D. Contract

Answer: A,C

NEW QUESTION # 78
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A. Access rights for cases are limited to read access.
B. The employee is not assigned to the correct business role.
C. Access to the Case app is NOT enabled for the business user.
D. Access rights are directly assigned to the business user.

Answer: B,C

Explanation:
You cannot access cases in SAP Service Cloud Version 2 if you do not have the appropriate access rights or permissions. There are two possible reasons for this: either access to the Case app is not enabled for the business user, or the employee is not assigned to the correct business role. Access to the Case app is enabled by adding the Case work center and the relevant work center views to the business role assigned to the business user. The business role defines the functional scope and access rights of the user for specific tasks and operations. If the business user does not have the Case work center or the necessary work center views in their business role, they will not be able to access cases in SAP Service Cloud Version 2. Alternatively, the employee may have the Case work center and work center views in their business role, but they may not be assigned to the correct business role in the first place. The business role assignment is done in the Employee work center, where the administrator can assign one or more business roles to each employee. If the employee is not assigned to the business role that has the Case work center and work center views, they will not be able to access cases in SAP Service Cloud Version 2. References = Creating Business Roles, section "How to Add a Work Center to a Business Role" and "How to Add a Work Center View to a Business Role"; Assigning Business Roles to Employees, section "How to Assign a Business Role to an Employee"

NEW QUESTION # 79
......

Owning the Exam4PDF C_C4H56I_34 exam certification training materials is equal to have a bright future, and equal to own the key to success. After you purchase Exam4PDF's C_C4H56I_34 certification exam training materials, we will provide one year free renewal service. If there's any quality problem in C_C4H56I_34 Exam Dumps or you fail C_C4H56I_34 exam certification, we will give a full refund unconditionally.

C_C4H56I_34 PDF Guide: https://www.exam4pdf.com/C_C4H56I_34-dumps-torrent.html