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HP HP2-I57 Certification Materials - HP2-I57 Latest Dumps Questions
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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q10-Q15):
NEW QUESTION # 10
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
- A. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
- B. Limits support for employees in hybrid work environments
- C. Helps enhance your profits by increasing your margin when selling HP devices
- D. Provides reactive identification and resolution of hardware health issues
- E. Minimizes the partners' scale and reach to better focus on end-user support
Answer: A,C
Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 11
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
- A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
- B. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
- C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
- D. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
Answer: C
Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement
NEW QUESTION # 12
Answer:
Explanation:
Explanation:
A close-up of a list of text Description automatically generated
Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage
NEW QUESTION # 13
Answer:
Explanation:
Explanation:
A close-up of a computer screen Description automatically generated
Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency
NEW QUESTION # 14
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
- A. Actively listening and taking notes
- B. Focusing only on asking questions related to services solutions since hardware is separate
- C. Assuming all customers need the same set of blueprints to get them where they need to go
- D. Identifying things your customer's employees say they're missing in their IT support today
- E. Asking leading questions to understand your customers' pain points
Answer: A,D,E
Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 15
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